nopAccelerate

Faster, scalable and reliable nopCommerce.

Support

How do you provide support?

You can access support documentation at Support Page. You can also ask your questions at our Support Forum. We also offer live support using Skype to the customer of nopAccelerate extension. Moreover, we also offer free support for installation and configuration for plugin, customizing theme, installing Solr, etc.

If you are facing technical issue, please check common issues here. If you are facing an issue not listed there you can request a priority support here or open a ticket by emailing to our support email address.

Can you help me install Solr, I’m not familiar with it?

Yes, we will surely help you to install Solr on your Windows VPS or Dedicated Server. Moreover, we do have step by step installation guide for installing Solr 4.1 on Windows Server 2008 R2.

I’m using Shared Hosting. Can I still use your extensions?

Yes, why not? If you’re on Shared Hosting, contact us for quote for hosting your Solr Core on our Solr Infrastructure.

Is Solr resource intensive and do I need to buy new server for it?

No, Apache Solr is not resource intensive. And in most cases, you do not need to invest in newer server.

What is the System Requirements for using your Solr extension?

All our Solr extensions will requires a minimum of nopCommerce 2.65+. Our Solr extension are compatible with Shared Hosting Account, VPS, Dedicated server as well as Cloud Hosting.

For sites hosted on Shared Hosting account, you can use Subscription license which includes Solr hosting. If you’re using download license, and your website is hosted on VPS or Dedicated Server, you may need to install Apache Solr 4.1 on your VPS or Dedicated server. Or you can opt for the Hosted Solr Service starting at USD 10 per month.

If you’re still having question, please feel free to contact us. We’re happy to help you. 🙂

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Have a look at nopAccelerate Demo Store with 80,000+ products with nopAccelerate Solr and CDN Plugin.

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